24/7 NORD 911 Service
NORD is ready to support you in the event of a breakdown, whether the product is ours or not. We can quickly provide you with replacement parts, components, or complete units to get you back up and running fast.
“NORD does what it takes to provide emergency support,” said Jacob Canniff, product manager and a member of the NORD 911 support team, “We understand that time is critical in the industries we service, and we are always prepared to help whenever issues occur.”
Breakdown support is available 365 days per year, including:
- Immediate live support to get your replacement product within hours
- Basic troubleshooting and customer support
- Ordering of spare parts, components, or replacement units
- Competitor interchange - use our myNORD online configuration tool to specify a comparable NORD unit, call us and we can assemble and ship it to you in as little as 24 hours
"We have helped snack food to tire manufacturing companies fix disabled conveyors, packaging equipment, and more," Jake continued, “We respond to over 300 emergency after hours calls per year at all times of the day to keep products and systems moving.”
Customer support, superior drive solutions, and peace of mind are just a phone call away. For emergency after hours support, call (715) NORD-911 in the U.S. or (905) 796-3606 in Canada.