NORD Quality Policy
Our objective is to reliably fulfil the quality requirements of our products and processes at all times. Because of this we employ a management system which includes all areas of our organisation.
The fundamentals of our daily actions are:
- Our customers set the standards for quality
- Products and services at a fair price, of the right quality and at the right time
- Target: Customer satisfaction and long-term trust in our products and services and long-term loyalty to our company
Zero faults strategy / Process for continuous improvement (NORDPro)
- Thorough planning in order to avoid mistakes: "Do everything right the first time"
- Involvement of all employees: "Everyone is responsible for quality"
- An open culture with regard to mistakes: "Show the mistakes and learn from them"
- Efficient processes and the avoidance of waste with the goal of an efficient cost structure in order to offer our customers competitive prices
- Standardization and visualization
- Cooperation in partnership with our suppliers: Learn from each other and develop together
- We all work together in processes
- Internal customer / supplier relationship
- Everyone has a customer / supplier
With this, we create a company structure which considers quality management to be an integral part of the actions of each individual employee throughout the entire value creation chain:
EVERYONE IS RESPONSIBLE FOR QUALITY!