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You can decide if and which contact details you want to provide, and if you wish to get a response. If you decide for a response and provide contact details, you will get a confirmation of receipt of your hint within 7 days via the means of communication specified by you. You will get information on the handling of your hint, and any taken measures within 3 months.
Your report will be directly forwarded to our external ombudsman's office, FIRST PRIVACY GmbH in Bremen, Germany, where it will be kept confidential and, after a first review, will be forwarded to our internal compliance office for further consideration.
Cases that are obviously not relevant will be deleted without further processing and without confirmation of receipt.
1. You can call us at the following number:
0177 441 8623
With this number you reach the voice box of our external ombudsman's office, FIRST PRIVACY GmbH.
2. You can send an e-mail by clicking
on the following link
or copying it into your browser. Clicking the link opens a pre-filled e-mail that will be sent to our external ombudsman's office, FIRST PRIVACY GmbH.As an alternative, you may also send us an e-mail at:
Please use the subject “Report on infringement of European Union law” and provide the following details:
For the processing of your report, you have to provide the name of the company concerned. Other information is voluntary.
If you want to report anonymously by e-mail, you can use an anonymous mailbox.
Information on data protection can be found