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Need Reliability in Your Supply Chain?

Flexible, reliable and always available. You can rest assured knowing that your NORD product will be where you need it and when you need it.

24/7/365 NORD Support

24/7/365 NORD Support

Waunakee, WI , 2018-03-05

At NORD, customization and flexibility are not just a marketing punchline, but a way of life. From application engineering all the way to shipping, we go the extra mile to ensure that each customer receives a product uniquely catered to their application without sacrificing our industry leading delivery times. Need a gearmotor with brake and encoder, but only have three days? NORD has you covered. Custom hollow bore in two weeks? NORD is up to the challenge. Standard 2-3 week lead times are only the starting point, our 2017 shipping statistics speak for themselves.

NORD Gear USA 2017 Days to Ship

  • Shipped within 24 hours: 25%
  • Shipped within 1 week: 45%
  • Shipped within 2 weeks: 67%
  • Shipped within 3 weeks: 82%

Reliability is also critical at NORD. In 2017, 89% of US orders delivered on time and 98% of orders were acknowledged within 24 hours. Through continuous process improvement and reinvestment in our facilities, we will never be complacent. Through our five assembly facillties in North America alone, we strive to continually increase production capacity and flexibility to bring on time shipping closer to 100%.

Last but not least, NORD is always available. Direct collaboration with application engineering, sales and customer service makes working with NORD a breeze. Breakdown situations are inevitable in this industry and we are here to help. No expedite fees and getting you back up and running is our priority. NORD support is even available after hours (24/7/365) via the NORD 911 service (715 NORD-911). We''ll answer your call, ship parts, or build a complete unit and have it shipped directly where you need it, when you need it.