Terms of use

Article 1 Registration on the “myNORD” internet portal

(1) The myNORD (hereinafter referred to as “myNORD Portal”) is aimed at non-registered as well as at registered users

(2) Users as referred to in these Terms of Use are exclusively companies within the context of Law No. 40 of 2007 on limited liability companies as amended by Law No. 6 of 2023 on the stipulation of Government Regulation in lieu of Law No. 2 of 2022 on job creation to become a law (“Companies Law”) (i.e. natural or legal entities) or partnerships acting in the course of their commercial, business or independent professional activities, as well as public companies under Law No 8 of 1995 on capital markets as lastly amended by Law Number 4 of 2023 on the development and strengthening of the financial sector.

(3) All users can use the MyNORD Portal to find out more about our products, to configure them, to edit their configurations, to save and to print them. Registered users may use the “Configure” or “Configuration” button to create an offer request. By further clicking the “Create new configuration” button, they may add products to this offer request, optionally using the configurator. A completed offer request is saved in a project list. Offer requests created this way remain non-binding and do not represent a contract offer by the customer.

(4) Furthermore, after the integration of the NORD DRIVESYSTEMS Parts Shop (“Part Shop”) into the MyNORD Portal, all users can obtain information about the spare parts for the drive they are interested in as well as about other products from NORD. Registered users can also order them quickly and easily.

(5) Users may request their registration via our online registration form with truthful statement of name based on their ID Card, company, e-mail address, telephone number, address and, if available and known, the company’s customer number at NORD and the tax ID, as well as an individual, freely selectable password. Afterwards, the user receives a confirmation of receipt by e-mail to the specified e-mail address including a confirmation link. After the user has confirmed this confirmation link, we will check the provided information for the purpose of an account activation. As soon as we have activated the account, the user receives another e-mail to the specified e-mail address. After usage of the login data and the password, the user is a registered user and can complementarily use the Parts Shop for order processes. Registered users must inform us immediately about later changes to their information in the future.

(6) Users have no right to their registration. Furthermore, we are entitled to rescind a granted registration at any time. This may be the case if we discover that the user provided incomplete or wrong data for the registration, violates these terms of use or is no longer entitled to usage. We reserve the right to check the usage authorisation by sending another confirmation e-mail.

(7) Registered users shall be fully responsible for maintaining the confidentiality of their login credentials, including usernames and passwords, and shall be liable for all activities conducted under their account. NORD shall not be liable in contract, tort or under any legal theory for any damages resulting from any abuse of any personal login data, unless such abuse was caused by NORD by intent or gross negligence.

(8) Personal data collected in connection with registration and use of the MyNORD Portal shall be processed in accordance with applicable data protection laws, including Law No. 27 of 2022 on personal data protection, and may be shared with logistic providers, payment service providers, or other third parties solely to the extent necessary for the performance of contractual obligations. By registering, users provide their explicit consent to such processing.

Article 2 Scope and subject of the terms of use

(1) These Terms of Use govern all access to and use the MyNORD Portal and the Parts Shop.

(2) For binding orders by registered users, the “General terms and conditions of NDI” shall additionally apply. They can be accessed, saved and printed under www.nord.com/en/services/documentation/forms/forms.jsp

(3) We reserve the right to change these Terms of Use at any time and without obligation to give reasons. The application of these Terms of Use in their respective version is recognised by registration according to Section 1 or, if no registration took place, by an effective start of use. The registered users must further adjust or amend the collected information or data, if necessary.

(4) Our MyNORD Portal and Parts Shop have been created for the territory of the Republic of Indonesia based on the Indonesian legal system. For this reason, we do not guarantee that the MyNORD Portal and the Parts Shop are suitable, usable and/or legally permissible for users from other countries.

Article 3 Rights of the registered user, part shop content and availability

(1) Registered users are granted a simple, non-exclusive and non-transferable licence to access and use the MyNORD Portal and the Parts Shop in the course of their occupational activities.

(2) We are entitled to modify, supplement, restrict and delete all areas of the MyNORD Portal and the Parts Shop or parts of it, or to discontinue publication temporarily or permanently at our own discretion.

(3) The MyNORD Portal and the Parts Shop can only be used within the current state of technology. Technical faults within the power supply or transmission system, hardware or software errors, capacity constraints as well as safety or service interruptions may affect the scope of usage. For this reason, we do not guarantee that the MyNORD Portal and the Parts Shop will always be usable in its entirety.

(4) Likewise, we cannot guarantee the complete absence of computer viruses in the MyNORD Portal and the Parts Shop. For their own protection and in order to protect the MyNORD Portal and the Parts Shop, each user is obliged to take their own proper safety precautions before downloading any material.

Article 4 Products, conclusion of contract

(1) The display and configuration options of our products in the MyNORD Portal, and their display and availability in the Parts Shop do not imply a binding offer on our part. It should rather be considered as a request to the registered user to submit a binding offer. The offered support functions are product-related – in the MyNORD Portal these are the tooltips that can be called in the configurator, and in the Parts Shop, these are the suitable spare parts for the respective NORD drive. They are no substitute for individual consulting about the suitability in individual cases or the usage intended by the user. In this respect, the registered user is called upon to also contact one of our responsible employees.

(2a) 2a. The following shall also apply for the MyNORD Portal: Registered users may use the “Configure” or “Configuration” button to create an offer request. By further clicking the “Create new configuration” button, they may add products to this offer request, optionally using the configurator. A completed offer

request is saved in a project list. Offer requests created this way remain non-binding and do not represent a contract offer by the customer.

Before submitting a binding order, the content including the customer data is summarised on an overview page. The registered user may adjust selected order data via the designated change fields. By clicking the “Send” button, the registered and activated user submits a binding order for contract conclusion to us.

(2b) The following shall also apply for the Parts Shop: After product selection by entering the serial number, browsing the catalogue and/or using the drive ID, the registered user can click the “Add to list” button to save the selected products in a favourite list or click the “Add to cart” button to add them to the shopping cart. In the catalogue or in the cart, the registered user can also find information on availability or the non-binding delivery date of the respective product. The registered user may change, empty, download and upload the cart content at any time. He can also download the content as a PDF file and print it.

Only the registered user can submit a binding offer. The registered user may trigger the order process by clicking the “Complete purchase” button. After the registered user has selected the billing and shipping address, preferred payment type as well as the shipping type, all data is summarised in an order overview where subsequent changes can be made via the designated change fields. After confirming these terms of use and the privacy policy, the registered user submits a binding order for contract conclusion to us by clicking the “Order now” or “Pay now” button.

(3) After submitting the order, the registered user receives an automatically generated e-mail that confirms the receipt of the order and includes the order details (confirmation of receipt). This confirmation of receipt does not represent an acceptance of contract on our part. A contract is only concluded, after our option, by sending an order confirmation or the ordered products within 30 (thirty) calendar days.

(4) Registered users can save and/or print the content of their order directly after submission and use the “Order overview” function to display it at a later point in time.

Article 5 Obligations of the registered user

(1) The registered user assures that all information it stated upon ordering or activation (e.g. name, address, e-mail address, bank details, etc.) are true. Changes must be reported to us immediately.

(2) The registered user ensures that third parties may not gain access to information, software, documentations and user data provided for registration. He may not divulge information, software, documentations and the provided user data either against or without payment to third parties. He has no authorisation to change, reverse, translate or partially remove the software or its documentation.

(3) If the registered user becomes aware of misuse of the access authorisations assigned to him/her, he/she shall be obligated to inform us of this immediately in written form. In case of misuse of the access authorisations assigned to the registered user, we are entitled to immediately block the MyNORD Portal and Parts Shop access for the registered user. The registered user shall be liable for any misuse of the access data for which he is responsible.

(4) The Registered User is obliged to keep all confidential information, whether written or oral, concerning the business and affairs, as well as personal data of NORD and or third parties which obtain or receive as a result of using or having access to MyNORD Portal and Part Shop (“Confidential Information”), except: (a) the Confidential Information was already lawfully known by the Registered User, or (b) The Confidential Information is or comes into the public domain other than due to wrongful use or disclosure, or (c) it is shown to have been developed indenpendently by the Registered User without reliance on the Confidential Information. The Registered User shall use the Confidential Information exclusively in connection with a business relationship with NORD.

Article 6 Copyright and other property rights

The content (especially the information, software, documentations, texts, images, graphics, audio, video and animation files as well as other files and databases), the design and the structure of our MyNORD Portal and of our Parts Shop are protected by copyright. We explicitly reserve all property rights. Any duplication, edition, distribution and all kinds of utilisation require our written permission, unless legal regulations permit the action without prior agreement. This is also valid for our brands and trademarks, name plates and company logos. Besides the explicitly granted rights in these terms of use, the provision of the content does not grant any further rights to the registered user, especially on copyrights, company names and on commercial property rights such as patents, designs or brands.

Article 7 Liability for contents, links

(1) We are responsible under general law for our own contents in the MyNORD Portal and in the Parts Shop.

(2) We have carefully compiled the contents displayed in this MyNORD Portal and in the Parts Shop and are taking all reasonable care to ensure that it is continuously verified. However, we assume no guarantee for correctness, up-to-dateness, completeness and current availability, also for the drive IDs. All information is product related. It is no substitute for individual consulting about the suitability of the respective product or the usage intended by the registered user. In this respect, the user is called upon to also contact one of our responsible employees. We will provide binding information, consultations, recommendations or declarations only in the context of individual communication.

(3) As far as we provide the contents in our MyNORD Portal and in our Parts Shop without payment, we assume no liability for material and legal deficiencies. In particular, we shall assume no liability for correctness, accuracy, freedom from third-party intellectual property rights and copyrights, completeness and/or usability of this content. This exclusion of liability will not be applicable in the case of intent or fraud on our part.

(4) Our offer also contains links to third-party websites. We have no influence on their contents. The respective provider of the linked pages is always responsible for the content of these pages.

Article 8 Export control

Depending on the use or end-use, the provision of certain contents may be subject to authorisation or prohibited on the basis of relevant export control regulations of the Republic of Indonesia and/or other relevant jurisdictions. Access and/or disclosure of the contents provided in our Parts Shop is only allowed if the registered user ensures compliance with these relevant export regulations. In case of violations, we are entitled to immediately block the Parts Shop access.

Article 9 General conditions, place of fulfilment, place of jurisdiction, applicable law

(1) There are no side agreements to the above-mentioned Terms of Use. Modifications and amendments are to be given in written form. The same applies to modifications of this written form clause.

(2) Should any provision of these Terms of Use be declared invalid, unlawful, void or unenforceable for any reason whatsoever by an arbitration panel or a court of competent jurisdiction, such determination shall not affect the validity or enforceability of the remaining provisions of these Terms of Use. The remaining provisions shall continue in full force and effect and shall be construed and enforced as if the invalid, unlawful, void or unenforceable provision had never been included in these Terms of Use, so that these Terms of Use shall remain valid, binding, and enforceable to the fullest extent permitted by applicable law. Any provision so declared invalid, unlawful, void or unenforceable shall be replaced, to the extent possible, with a valid and enforceable provision that most closely reflects the original intent and commercial purpose of such provision.

(3) These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute arising out of or in connection with, or concerning the performance of, this Terms of Use shall be settled on the basis of mutual consensus.

(4) If mutual consensus cannot be reached within 30 (thirty) business days, the dispute will be settled by the Indonesian National Arbitration Board with its address at Wahana Graha 1st and 2nd floors, Jl. Mampang Prapatan No. 2, Jakarta 12760, Indonesia (“BANI”) in accordance with the applicable Arbitration Rules of the BANI (“BANI Rules). The members of the arbitration board shall consist of 3 (three) members which shall hold its sessions in Jakarta.

(5) These Terms of Use is made in English and Bahasa Indonesia. In term of inconsistency between English version and Bahasa Indonesia version, the Bahasa Inggris version shall prevail.

Tangerang Selatan, 01 March 2026