Individual service contracts

Specifically tailored to your requirements and demands

In a service contract, regular services are individually adjusted to your requirements in advance, and the frequency of their performance is agreed upon. Regular services increase the system’s availability while reducing the operating costs. An agreement in advance on the services eliminates the need for individual clarification and reduces administration efforts. For example, expenses for arrivals and departures, overnight stays and working times can be agreed for a fixed price.

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Agreements and service contracts

Individual service contracts make sense in the case of recurring services. A service contract allows for the agreement of the required services on your systems in advance, so that you can plan the performance and costs. The service contract contains all costs for the agreed services, for example arrivals and departures, overnight stays, working times and planned spare parts.

  • Energy consulting
    Check of energy consumption and recommendations for optimisation
  • Commissioning support
    On-site support of your staff by our application specialists
  • SmartCheck / inspection
    Checking and evaluation of your NORD drives
  • Maintenance
    Preventative maintenance and defined maintenance services
  • General overhaul
    Checking, disassembly and assembly including replacement of wear parts and defined spare parts
  • Spare parts
    Checking of all your systems and recommendation of an on-site spare parts warehouse

Of course, all services are also available as individual measures without a long-term service contract.

Your advantages from individual service contracts

This is how you benefit from individual service contracts:

  • Increased system availability
  • Higher planning security
  • Qualified service technicians
  • Exclusive use of original parts
  • Maintenance strategy according to manufacturer-specific knowledge
  • Optimum economic efficiency with regard to spare parts or maintenance requirements
  • Agreement on services and conditions in advance

Please contact your service advisor.

Your service advisor will outline the service requirements of your system, and will develop a tailor-made service contract with you.

Commissioning

With tailor-made service packages, we support you with the commissioning of your NORD drives. We help you with the commissioning of individual drive components or complete drive systems, as well as with their connection to your automation environment. Our service is available by phone, remotely or personally on site.

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Maintenance

Regular maintenance extends the service life of your high-quality NORD drives. The competent support from our experienced drive experts helps you to increase the system availability, reduce downtimes and keep costs plannable. We offer different services – from the modular service package NORD Smart Check up to a general overhaul.

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Spare parts and spare parts management

Failures and technical problems cost time and money. To ensure that you will receive optimum support in case of a problem, we are ready to help you at any time and offer a 24/7 service for spare parts, replacement drives and technical support. Our experienced engineers and technicians solve your machine and drive problems quickly and efficiently.

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