World class quality, competent advice and reliable service are the basis of the NORD company philosophy.
The center of attention: our customers
Customer satisfaction is one our top priorities. With close cooperation between our designers, planners, and engineers, we create the most efficient and cost effective solution for our individual customer. Our development and marketing engineers will follow through and ensure the product works successfully to the customer’s satisfaction.
Quality standards are not enough
NORD drive components are calculated according to DIN 3990, NIEMANN and AGMA standards. We are also ISO 9001 certified and are constantly improving our quality system to ensure our customers receive the best product in the power transmission industry.
Quality materials, quality equipment
NORD drive solutions are made to the highest precision and are used in the most demanding applications. We continually invest in the best modern production equipment and ensure our raw materials are of high quality. All of our production stages are subjected to strict quality controls, so you can rely on NORD to provide drives with the highest operational reliability.
Service anytime, anywhere
Our service is not just limited to our 24 hour emergency hotline. We have specially trained knowledgeable personnel all over the world who offer competent advice, correct lead times, and reliable service. Our personnel can provide the right service for all your needs including preventative maintenance, replacement parts, order status, technical questions and order expediting. You can be assured, NORD support goes well beyond delivery and installation of our drive technology.
Professional information, service and training tools
Not only are our customer service professionals always available to you; we also provide service tools online and on CD ROM. Our customers may also benefit from special training programs (see your sales representative) aimed to keep customers up to date on the advantages, capabilities and new products that NORD offers.