Our customer support philosophy demonstrates our commitment to your success
Waunakee, Wisconsin , 2018-12-18
NORD offers live customer service from 7:00 am to 7:00 pm Central time at (888) 314-6673. Need a product quote? On average:
- NORD product quotes are provided within 2 hours of receipt
- 98 percent of orders are acknowledged within 24 hours
- 25 percent of all orders are shipped within 24 hours – without any expedite fees!
What happens if your drive system breaks down on a weekend?
NORD offers 24-hour customer support at (715) NORD-911 and (905) 796-3606 in Canada. With NORD 911, after-hour customer support is available 365 days. This includes basic trouble shooting, identifying technical resources, and ordering expedited spare parts or replacement units.
“We do what it takes to address your problem,” said Jacob Canniff, who is on the NORD 911 support team. Over the past year, he’s helped snack food to tire manufacturing companies fix disabled conveyors to packaging equipment. He explained, “We respond to more than 200 customer calls per year. All hours of the day. Our goal is to keep customers’ products and systems moving. We’ve got your back. We’ll even confirm if an off-the-shelf component will solve their problem – avoiding an out-of-stock expedited product order.”
NORD’s technical bench strength includes mechanical, electrical and control engineers who are available Monday to Friday to offer custom drive solutions. Together, they provide more than 200 years of engineering experience.
NORD engineers work closely with customers to develop custom drive solutions that meet current design requirements – and deliver superior ROI for years to come. Need global solutions? Our team also collaborates with NORD’s global engineering resources to meet your international design, installation and support requirements.
At NORD, customer support, superior drive solutions and peace of mind are just a phone call away.